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Intelcan’s comprehensive customer support
programs ensure that our mission critical systems installed around
the world are operational, providing the safety and performance
the aviation industry can rely on.
Staffed by technical experts in all aspects of aviation, the Intelcan
Customer Support Group offers full life cycle support services.
In-depth familiarity with international requirements and hands-on
experience with installation and commissioning of systems enable
us to provide around the clock service to ensure that our systems
world wide achieve the highest operational availability for our
customers.
Life cycle support services include:
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Around the clock expert technical and operations support from Intelcan to customer personnel, by telephone, fax, Internet and email. For real time online support Intelcan’s remote access to the CNS/ATM systems provide a highly responsive support service to its customers |
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On call or emergency-response service for Intelcan technical experts to visit a customer site to resolve any urgent problems |
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Regularly scheduled visits by Intelcan experts to inspect customer sites for conformance with maintenance procedures and address problems before they happen |
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Spares provisioning expertise for defining specific spares quantities for customer sites and Maintenance-Spares Depots |
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On-request replenishing of customer spares |
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Evaluation and costing of customer-requested enhancements in system capacities |
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Provision of a list of anticipated system (hardware and software) feature enhancements and improvements |
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Regular system software revision releases and updates to ensure our customers are kept current and obtaining the best performance |
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Training for technicians and customer personnel as required |
Our customized support plans meet the needs of all our customers—a
key offering that we take seriously. There is no room for error.
Intelcan recognizes that the systems and infrastructures we put
in place play a critical role in the safety and operational efficiency
of global aviation around the world. Our satisfied customers around
the world are testimony to the success of Intelcan’s support
programs to meet today’s aviation challenge.
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